TERMS & CONDITIONS

Terms and conditions for bookings are as follow:

1 Payment

1.2 In case of payment into the bank account, a deposit of 50% is required from the guest upon reservation. The reservation will only be confirmed once the deposit is received. The balance is due 1 month prior to arrival unless otherwise stated in the reservation or quotation.

1.3 The total amount is due when the guest books 30 days or less before arrival.

1.4 Kaapstad.org will provide the guest with a confirmation number if this is given by the hotels or guesthouses.

1.5 In case of credit card payment, the guest will fill in a credit card form which has to be returned to Kaapstad.org. This document has to be signed and credit card details have to be provided. Once this document is received, a deposit of 50% will be deducted. The guest will receive a confirmation in return.

1.6 Kaapstad.org will send an invoice once a reservation request has been confirmed by the guest.

1.7 Kaapstad.org will provide the guest with the contact details from the accommodation or other provider and a route description to the accommodation.

1.8 All extra costs made by the guest which are not stipulated in the reservation are payable by the guest prior to departure.

2 Cancellation policy

In case of cancellation the following policy will be executed:

2.1 If a cancellation is received 30 days prior to arrival, the full deposit is forfeited.

2.2 A 10% handling fee will be charged in case of cancellation, the balance will be returned to the guest

2.3 All cancellations are effective only on receipt of written notification (fax, email, letter)

3 Quotes

3.1 Kaapstad.org will answer every quote request within 24 hours

3.2 Quotes exclude flights and airport taxes (international and domestic), optional excursions as per program, items of a personal nature, tips for guide and driver and drinks during included meals.

3.3 Quotes included the following services:

Accommodation including a full South African breakfast

If applicable: meals as indicated per itinerary, transfers, excursions, transport, a local guide in the language of the guest, portages during the trip, entrance fees for visits mentioned in the itinerary, 14% VAT and 1% Tourism Levy (Tomsa).

4 Hotels

4.1 If a hotel or guesthouse or other accommodation provider should be fully booked (due to overbooking made by the accommodation provider), Kaapstad.org will look for at least equivalent or superior accommodation to those of average standard in the corresponding hotel category.

4.2 Kaapstad.org guarantees that the accommodation is in possession of all necessary permits and licenses.

4.3 The accommodation complies with all national and international health and safety regulations.

5 Transport

5.1 The transport providers guarantee that the used vehicles comply with national and international safety regulations

6 Liability and payment of damages

6.1 If any loss or damage should result from the injury or death of a customer, material damage to property, intangible damage resulting from loss of enjoyment of holidays, or any commercial loss or consequentional damage to Kaapstad.org, the guest will be fully liable with the respect to Kaapstad.org and will hold Kaapstad.org completely harmless.

6.2 Kaapstad.org is not liable for any damage caused by guests.

7 Data protection measures

7.1 Kaapstad.org shall process any data relating to the customers fairly and lawfully in accordance with applicable laws and regulations including all applicable date protection laws. The guest shall hold Kaapstad.org and its affiliated companies harmless against any claim in consequence of the disclosure or transfer of such data.

7.2 Data and private information from any client given to Kaapstad.org will remain confidential.

7.3 The medical situation (beauty treatments and other) from the guest will remain confidential, also data exchange between Kaapstad.org and the medical doctors providing their service.

8 Beauty treatments

8.1 Any information such as medical situation from the guest and pictures which are needed for a quotation will remain confidential between the guest, Kaapstad.org and the medical practitioners.

8.2 A written and signed document must be provided by the guest in case pictures can be used for publication.

8.3 No photo material shall be used by Kaapstad.org without permission from the guest.

9 Force majeure and hardship

9.1 Neither party shall be liable to the other for any default due to any act of war, industrial action, nuclear disaster, natural catastrophe, geological and meteorological phenomena or other event beyond the reasonable control of either party. It has been explicitly agreed that the strike or lock-out made by contract parties employees, partners or subcontractors shall not be considered as an event of force majeure.

9.2 In the event of force majeure, the agreement will be suspended until the force majeure has ceased to exist. If the force majeure circumstances last more than 30 days, either party is entitled to terminate this agreement.

10 Representation

10.1 If a guest requests help or assistance for whatever reason, Kaapstad.org will do everything possible to help the guest.

11 Insurance

11.1 Guests are liable for taking a travel insurance or cancellation insurance in the home country.

12 Change of ownership or lessee

12.1 In the event of changes in the ownership or leaseholdership of the accommodation provider or other, the entire commitments of this agreement will be transferred to the new owner and/or leaseholder.

12.2 In case the ownership, leaseholdership or purpose of the accommodation or other provider is terminated, Kaapstad.org will look for an equivalent service or superior provider.

12.3 If the provider becomes insolvent, becomes bankrupt or has bankruptcy proceedings instituted against it, the agreement may be terminated immediately by Kaapstad.org. In that case the guest will be informed.